NomPal
How can we help?
Answers to the questions we hear most. If yours isn't here, email us.
How do I cancel my subscription?
Apple or Google bills your subscription, so you cancel it with them. The quickest way is in NomPal: open Profile and tap Manage subscription.
- iPhone: Settings > your name > Subscriptions > NomPal.
- Android: Google Play > your profile > Payments & subscriptions > Subscriptions.
Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app doesn't cancel it.
I was charged after my free trial. Can I get a refund?
The free trial lasts 3 days. If it isn't canceled at least 24 hours before it ends, the yearly plan begins.
Refunds are decided by Apple or Google, and we can't issue them ourselves. On iPhone, request one at reportaproblem.apple.com. On Android, request one from your order history in Google Play.
I paid, but NomPal is still locked
Open Profile in NomPal and tap Restore purchases. Make sure your phone is signed in to the same Apple ID or Google account you paid with.
A subscription bought on iPhone doesn't carry over to Android, or the other way around.
Where are my logs stored?
On your phone. NomPal has no accounts, and your meals, drinks, and weight never leave your device.
Food photos are sent to our AI provider only to be analyzed. We don't keep them on our servers.
I got a new phone, and my logs are gone
Your logs live on your old phone, so they move with your phone's backup. Set up the new phone from a backup of the old one: iCloud or computer backup on iPhone, Google backup on Android.
Deleting NomPal deletes its logs too. Logs can't move between iPhone and Android yet.
The calories look wrong
NomPal estimates from what the photo shows, so hidden oil, sauces, or a hard-to-judge portion can throw it off.
Tap any item on the result to fix its numbers before you log it. Logged items can be edited later too.
My photo couldn't be analyzed
Check your connection, then try again with the food in good light and filling most of the frame. If it keeps failing, email us and tell us what you photographed.